Last updated: September 28, 2026

30-Day Hassle-Free Returns

You may return most items within 30 calendar days of delivery. The return window starts on the date the carrier marks the package as delivered, not the date you placed the order.

Return Conditions

To qualify for a return, the item must be unused, in the same condition you received it, and returned in its original packaging with all included hardware, parts, and documentation. Items showing signs of assembly, outdoor use, or damage from misuse do not qualify. If the item arrived defective or damaged, that is covered separately—see the section below.

How to Start a Return

  1. Email info@levinfurniturestore.my within the 30-day window with your order number and the reason for return.
  2. Our team will reply within 1 business day with a prepaid return label and simple packing instructions.
  3. Attach the label to the original packaging, hand the parcel to the carrier listed on the label, and keep the drop-off receipt.
  4. Once the return is scanned by the carrier, refund processing begins—you do not need to wait for us to receive the item first.

Return Shipping Costs

Return shipping is free. We provide a prepaid label at no cost to you. There is no restocking fee and no return processing fee. The only situation where you would bear a cost is if the returned item does not meet the condition requirements above and we have to arrange return-to-sender shipping.

Refund Timing

Once your return is received at our facility, we inspect it within 1–2 business days and issue the refund to your original payment method. Your bank or card issuer may take an additional 7–10 business days to post the credit, depending on their processing schedule. You will receive an email confirmation the moment the refund is initiated on our end.

Defective or Damaged Items

If an item arrives defective, damaged, or materially different from what you ordered, email us within 48 hours of delivery with photos of the issue. We will cover return shipping, send a replacement where stock allows, or issue a full refund—your choice. In these cases the return label is still prepaid, and no condition inspection applies.

Exchanges

We do not offer direct exchanges. If you want a different item, the fastest route is to return the original for a refund and place a new order. Because our processing window is 1–2 business days, the new order will typically reach you sooner than waiting on a round-trip exchange. If the return was due to a defect on our end, contact us before placing the new order and we will confirm the replacement path.

Non-Returnable Items

Items marked final sale at the time of purchase cannot be returned. Clearance items sold as-is are also excluded. If you are unsure whether an item falls into either category, check the product page or email us before ordering.